Thursday, August 27, 2015

Sending Out an S.O.S.

                                   Image result for windows help

Windows 10 is a month old. Like every previous iteration of Windows, a new release is fraught with niggling bugs, odd changes and unexplained phenomena, and Windows 10 is no different. That itself is not a surprise, but there is an infuriating situation that occurs with the newest version of Windows.

Non-techie people, first of all, have no hope. Never did and never will. They will have to continue to rely on knowledgeable friends or India based customer service and all the attendant frustration. The folks that kind of, sort of, feel comfortable enough to attempt to solve their own computer problems now have to deal with a different but no less frustrating problem.

The Google-verse, faithful friend to the DIY computer troubleshooter, at this point in time, is just not up to snuff when you attempt to tease out information about Windows 10. Just about every online search I've made to learn about or solve a problem with my spanking new Windows 10 installation is cluttered with solutions to these problems for previous versions of Windows, not applicable to Windows 10. It makes sense, when you think about it, but that's no help for the here and now.

I wish that Google could adjust their algorithms to account for this repeated phenomenon. A search for networking help should not return Windows XP info, particularly when the search specifies "Windows 10". The Windows XP info, with fourteen years of searches and hits obliterates info on the most recent release. There should be some kind of allowance by Google to account for this.

Of course, a properly documented operating system would make this a moot point, but I won't hold my breath waiting for Microsoft to provide reliable and searchable information on their most recent offering.


No comments:

Post a Comment